Due an urgent hardware issue, we will be taking our primary database server offline at 1:30 AM PST on May 3rd, 2011. We expect that your website will be offline and inaccessible for approximately 30 minutes during this time. We closely monitor our hardware and software to prevent any unexpected downtime. We were alerted this morning to this issue, and are taking measures to perform preventative care on your website.

Due to the nature of the issue, we determined that it was critical it be fixed as soon as possible. If you have any questions or concerns about this required hardware maintenance, please contact Steven Tannock at 604-676-3690 ext. 108 (toll-free: 1-888-775-3690), or reply to this email.

Please note that during this time your email will continue to work without interruption - this will only affect your website.

As always, the best way to learn about any issues relating to your website is to follow Pencilneck Software on Twitter, or like us on Facebook